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We accept Visa, Mastercard and Paypal.
Note: We are not responsible if you give us the wrong address, such as forgetting your Apt # in the address line.
At times we may remove or modify hand gripper packaging to make it fit for cheaper shipping options.
Most orders are shipped within 3 business days, unless we are out of stock on an item, in which case you will be notified. 95% of our orders are shipped either the same or next business day as the order is placed.
Heavy Grips™ Handgrippers ship from both Canada and the USA. This ensures faster shipping for both countries along with traceable packages with insurance. If we are out of stock in Canada or the USA, we may send your order across the border and you will be responsible for all customs duties.
Important: We are not going to be held responsible for orders not making it to foreign destinations outside of North America. There is no way of tracking orders outside North America unless a very costly form of shipping is used. Although we have not had many problems, there are certain countries that pose more problems than others and for that reason we do not ship items to Nigeria and a few others. Our shopping cart blocks countries where there has been a great deal of fraud or stolen items and we apologize for any inconvenience this may cause.
Contacting
us regarding shipping of your order:
If you are considering contacting us regarding the status of your order,
please wait until it is past the shipping time mentioned above. For example, please
don't call us 5 days after you order, and complain that you have already waited 2 weeks
for your order that was shipped surface. (this happens almost daily!)
99% of the emails and phone calls we get from customers waiting for their orders are
complaining that they've waited over longer than the allotted shipping time period, when
in most cases, they hadn't even given the minimum amount of time. We've shipped
close to 10 000 orders in the past 3 years and have had less than a dozen orders
take longer than the allotted time with only about 6 orders "lost in the mail"
that we quickly replaced.
We appreciate your co-operation with us on these issues!!
If you have any more questions regarding shipping, contact us here.